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Customer experience | Sales, Customer Insights,...

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Quota limits dashboard stuck and does not update

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Posted on by RS-03030928-0

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Hi,
the quota limits in Customer Insights is stuck and does not show updates since 30/03/2026 05:39.
Why and how I can fix it?

Thank you

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Dynamics 365 Customer Insights - Journeys

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11manish 562 on at

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Your issue is most likely:

Stuck backend telemetry job or quota sync issue

Best action:

Verify once telemetry capacity

Then raise Microsoft support ticket

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Jimmy Passeti 926 Most Valuable Professional on at

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Hey,

Check to see if there are any updates available for CIJ.
If there aren't any, you'll need to open a support ticket with Microsoft.

Regards,
Jimmy Passeti | Microsoft MVP
✅ Please mark as Verified if this answered your question!

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