Segment members missing from start of journey

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Posted on by FW-24101622-0

The segment I started my journey with contained (and still contains) 33 members.

The inflow is only showing as 31 (not a version issue - I've checked). I can't see any reason why they missing members would not be included.

I have another similar journey where the starting segment had 23 but only 22 show as the inflow.

Has anyone had this issue? OR can anyone advise what would exclude a member from the inflow of a journey?

Thanks

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Dengliang Li Microsoft Employee on at

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Hi,

Did you populate the Exclude by segments option with segments?
Members with segments in this option will not be able to enter the journey.

Best Regards,
Dengliang Li

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KM-19112105-0 2 on at

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I've had had the same issue crop up recently and would like to know what's causing it. In my case, I have a static segment that contains 34 members but recent journeys only show 33 members in the inflow.

I do see the reply from 05 April below, but that's not the issue since I haven't used the "Exclude by segment" option.

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DR-08111709-0 7 on at

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I am having the same issue. frequency cap and suppression segments can be ruled out. This is for a real time journey not outbound marketing.. any advice would be appreciated.

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