Dynamics Community Forum Thread Details

Remote Assist maintenance on May 27

Hi all, we are performing some maintenance on Monday, May 27. No action is needed on your part but there is a potential impact for a small number of edge cases. I want to share the potential impact along with mitigation/support options if you are affected.

Time period: May 27 from 10am PST to 4pm PST

All Remote Assist features (calling, chat, annotations, etc.) will work normally except for the following:

If you are running an old preview version of One-Time Calling from before August 2022, then One-Time Call links may not launch RA during the period.

Mitigation: launch RA manually from your mobile device, or update to a supported version of the RA solution, which is not affected.

If you have created a protocol activation link with JSON data that launches RA (developers only), then RA may not launch during the period.

Mitigation: launch RA manually from your device and join the call.

If you are impacted:

Both of the above issues will be resolved by the end of the maintenance period.
Our team and CSS will be standing by if you do experience any issues.
Generally, the easiest way to open a support ticket is through the Power Platform Admin Center at https://aka.ms/PPAC.
See: Get Help + Support in Power Platform - Power Platform | Microsoft Learn.
You can also reply here if you do not have access to PPAC.
Alternately, you are welcome to contact me at davepinch@microsoft.com.