Configure Entitlements in Dynamics 365 Customer Service
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Here’s a step-by-step guide to configure Entitlements in Dynamics 365 Customer Service. Entitlements allow you to define support terms (like number of cases, hours, or service level agreements) that a customer is entitled to. 📘 What is an Entitlement? An Entitlement in Dynamics 365 defines the level and type of support a customer is eligible […]
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