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Dynamics 365 Community / Blogs / Dynamics Services Group / Configure Case Routing Rule...

Configure Case Routing Rules in Dynamics 365 Customer Service

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A step-by-step guide to configure Case Routing Rules in Dynamics 365 Customer Service. Routing rules help automatically assign cases to the appropriate queue or user/team based on defined criteria — improving response time and automation. 🔄 What Are Case Routing Rules? Routing rules in Dynamics 365: ✅ Prerequisites 🧭 Step-by-Step: Configure Routing Rules in Dynamics […]

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