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Dynamics 365 Community / Blogs / Dynamics Services Group / Configure Service Level Agr...

Configure Service Level Agreements (SLAs) in Dynamics 365 Customer Service

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Dynamics Services Group Profile Picture Dynamics Services G...
Step-by-step guide to configure Service Level Agreements (SLAs) in Dynamics 365 Customer Service. SLAs help track service performance by ensuring timely responses and resolutions for cases, entitlements, or other service entities. 📘 What is an SLA in Dynamics 365? An SLA (Service Level Agreement) defines: 🧰 Prerequisites ✅ Step-by-Step: SLA Configuration 🔹 Step 1: Enable […]

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