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Customer experience | Sales, Customer Insights, CRM Welcome to the Customer experience forum!

Posted on by Scott_itD 889 Community Manager

Welcome to the Customer experience forum! We’re glad you're here! 🎉  Whether you’re interested in Sales, Customer Insights, Customer Voice, ...

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Customer experience | Sales, Customer Insights, CRM Customer Insights Journeys: How do I enable Copilots use of existing emails for Content Ideas?

Last replied Posted on by ØL-24101239-0 2

Hi all.   I am trying to test the Copilot functionality where content ideas should be based on my existing emails.   Documentation on ...

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Customer experience | Sales, Customer Insights, CRM Customer Voice - Submitted Response Triggers for follow ups

Posted on by CR-26071947-0 0

Hi   First time posting a question.   Trying to use a trigger in a Journey for a reminder follow up on a CV Survey but unable to find ...

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Customer experience | Sales, Customer Insights, CRM Email with attachments may take up to 30 minutes to appear in Dynamics 365 after saving

Last replied Posted on by PhilTheChip 11

This annoying warning message has started coming up for our users in Outlook within the Dynamics 365 Add-in when they track emails.   Once ...

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Customer experience | Sales, Customer Insights, CRM Segment results have not been reliable since September 30

Last replied Posted on by Alex Gi 7

Since the update at the end of September, we’ve been having a huge problem with our segments, the results in must segments are simply no longer cons...

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Customer experience | Sales, Customer Insights, CRM Reduce Segmentexecution Database

Last replied Posted on by CU13030724-0 29

Hi everyone, the Table msdynmkt_segmentexecution grows with every segmentexecution and  as i understand, there is only growth. No auto clean-up...

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Customer experience | Sales, Customer Insights, CRM Opportunity Deleted

Last replied Posted on by AH-31052106-0 241

A user has deleted an opportunity is there a way to retrieve and make it active again in D365? TIA

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Customer experience | Sales, Customer Insights, CRM Product Properties not visible on a Quote Product Subgrid

Last replied Posted on by CU27041132-0 0

Hello everyone, I am trying to present product properties on a quotation main form inside of Quote Product subgride, but there is no product proper...

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Customer experience | Sales, Customer Insights, CRM Delivery Rate 0% for Custom Channel Text Message

Last replied Posted on by Reshween Jagjit 16

Hi all,   I have a client who is using Sinch Message Media as their text message provider. We have set it up as a custom channel and been tes...

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Customer experience | Sales, Customer Insights, CRM How to Handle Outbound and Delivery Status in Custom Messaging Channel

Last replied Posted on by Sheldon Copper 42

I am creating a custom messaging channel in Customer Insights Journeys using Power Apps. According to the documentation, a custom channel requires t...

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