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Posted on by CU21030325-0

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Hi

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Looking for Microsoft Learn Courses for Dynamics 365 in Customer Service /Supply Chain from introductory to middle management level

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Dynamics 365 Customer Service

Dynamics 365 Field Service

Dynamics 365 Guides

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CU21030325-0 8 on at

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Thankyou for your reply

Could you suggest courses for Microsoft or Cloud based CRM programs similarly used in a high volume call centre ?
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Daivat Vartak (v-9d... 4,711 Super User 2025 Season 1 on at

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Hello CU21030325-0,

Here are some Microsoft Learn courses for Dynamics 365 in Customer Service and Supply Chain, suitable for introductory to middle management levels:

Customer Service:

Introductory:

Get started with Dynamics 365 Customer Service: Explains the core concepts and features of Dynamics 365 Customer Service.

Explore Dynamics 365 Customer Service: Introduces case lifecycle, queues, service-level agreements, knowledge management, and Copilot.

Middle Management:

Course MB-230T01-A: Microsoft Dynamics 365 Customer Service: This intermediate-level course covers a wide range of Customer Service functionalities, suitable for functional consultants.

Supply Chain Management:

Introductory:

Get started with Dynamics 365 Supply Chain Management: Provides an overview of distribution and trade features in Supply Chain Management.

Middle Management:

Course MB-330T00-A: Microsoft Dynamics 365 Supply Chain Management: Covers important features and functionalities needed by Dynamics 365 Supply Chain Management functional consultants.

These courses should provide a good starting point for learning about Dynamics 365 in Customer Service and Supply Chain Management. Do you have any other questions?

If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more.
If you have further questions, please feel free to contact me.

My response was crafted with AI assistance and tailored to provide detailed and actionable guidance for your Microsoft Dynamics 365 query.

Regards,
Daivat Vartak

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