Disable red "insert break"-line when hoverig in an email, Customer Service

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Posted on by EB-06050803-0

Hi Community,
We are experiencing that when we hover or let the mouse pointer rest in an email window, this line suddenly appears.
We believe it became visible from April 1st. Does anyone know how to disable it?

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Dynamics 365 Customer Service

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Tom_Gioielli 1,099 on at

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Disable red "insert break"-line when hoverig in an email, Customer Service

I'm about 90% sure you turned on the formatting options in your text window. Not sure how that is enabled in CRM windows, but that red mark is a line break note.

Turn formatting marks on or off in Outlook - Microsoft Support

The good news is that this won't appear at all when the message is sent.