Power Pages Portal form to create new Case and Contact from anonymous user?

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Posted on by NicholasHE

I am trying to create a form within a Power Pages portal website, that will create a new Case and associated Contact using the customer information defined in the fields.

The example is a general enquiries form, where the user shouldn't have a login or view details, but just submit a form for the Dynamics 365 back-end user to manage and resolve.

Because a Contact is a required field for a Case, how could this be achieved with OOTB functionality, or JavaScript on the page?

For example, these are the fields that would be presented to the user:

First Name
Last Name
Email
Question Description
Attachments

Submitting this form should create a new Case with a preset Case type of Question, and be associated with a new Contact using the full name and email supplied.

Categories:

Customer Service