Cannot Find the Custom SMS Channel Configuration Option

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Posted on by D6-12020352-0

Hello,

I have a third-party messaging API and I need to use it as a custom SMS channel in my Contact Center Application.

The issue is that I cannot find the option of "Custom Channel". I follow these steps:

Open the Contact Center
Click on Channels from the left-side menu
Under Accounts, I click Manage next to Messaging Accounts.
On the Command bar, click on new account.
A left-side popup shows (see the screenshot below)
- In the screenshot, It is supposed to show a Custom Option along with the current available options (SMS, Microsoft Teams)
- This Custom Option is not available
Even If I choose SMS, the following shows (see screenshot below)
- I only see the Twilio option.